SECRET SHOP RESULTS
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We have partnered with Clear Evaluations to develop the industry standard in secret shops for Online Sales Specialists. With this robust platform, you’ll be able to review shops year over year all in one place to measure performance and improvement!
38% OF BUILDERS TOOK 4 HOURS OR LONGER TO RESPOND VIA EMAIL
PREVIEW THE RESULTS
Our comprehensive secret shop shows the customer journey from the customer’s perspective. Since 2012, we have field-tested this online shop with hundreds of Online Sales Specialists. Previously only available to Do You Convert clients, this information is now available to everyone.
ABOUT THE HOME BUILDER FOLLOW-UP SURVEY
29% OF BUILDERS
USED VIDEO WITH
5% PERSONALIZED
76% NEVER ASKED ABOUT DESIRED BUDGET
28% OF BUILDERS NEVER CALLED IN 30 DAYS
